The Essentials of Conferencing for Nonprofits
Posted by Kathleen S on Mon, Sep 21, 2009 @ 09:53 AM
Audio or Web conferencing will be most successful for those nonprofit organizations that take the time evaluate certain critical needs the software must fill. The essentials of conferencing include features that address accessibility, costs, ease of use and productivity tools. Here is a rundown of the conferencing features no nonprofit can afford to be without.
Accessibility
Conferencing software must support various operating systems and browsers. Because constituents are technologically diverse, providers must be able to reach them on browser-based systems, including net-books, computers, networked personal data assistants and cellular phones. If the conferencing provider requires a download and install to run, many constituents will be left out, defeating the purpose of acquiring conferencing services in the first place.
Ease of Use
Conferencing solutions with simple, intuitive interfaces make the host’s job easier when setting up a conferencing. Because some meetings must be set up serendipitously, a simple interface is essential. Just a few clicks and the meeting should be up and running within seconds.
Conferencing solutions with live 24/7 support are easier to use and provide greater satisfaction for their customers and participants. Operators help conference participants connect quickly and easily, taking the support burden from your hands. Support systems should provide help within minutes to ensure participants are not left waiting while the conference goes on without them.
Productivity Tools
Conferencing providers include productivity tools to make collaboration easier. Desktop sharing is among the most important productivity tools to have in Web conferencing. Without desktop sharing, it becomes difficult to show audiences the topic you are discussing. No matter what system your audience is on, conferencing should let you show them your desktop, documents you wish to present and even share applications. Other important productivity tools include a whiteboard, instant messaging, and call recording.
Call recording is an essential productivity tool. Being able to record a call or conference is essential to making information more accessible and useable. By recording training sessions and important meetings, anyone who missed the presentation can come back and view it when they have time. This ensures everyone’s needs are met on their own schedules.
These essential tools will ensure you get the most from your conferencing provider. Other important tools include instant messaging transcripts, pay-as-you go pans and toll-free calling. This last item is especially important, letting participants access your audio and Web conferences without incurring charges. This encourages greater participation and enhances the image of any organization.
